FAQ

When will my order be shipped?

Orders take 1 to 2 days to process then will ship out. After processing, you should receive your order in 3-5 business days. We know you want your stuff fast and we work hard to get everything out quick as possible. 

Tracking?

We will email you the tracking number when the order ships.

Returns?

There are no returns all sales are final. Reference the size chart to make sure of correct sizing.

Sizing?

Check out our sizing chart to ensure the best fit for you. 

How do I wash/dry the clothing?

We included basic care instructions on the inside tag. But we recommend checking out our care instructions page for best way to care for the clothing to extend the life for many wears to keep it looking brand new.

Any questions?

Email us at Shop@CIPHERUSA.com or fill out the form in the contact link. We will get back to you in 1 to 2 business days. 

When will new items be added?

There is no set schedule, but new items the majority of the time will be added at 12pm eastern time on Wednesdays. Follow our social media sites Instagram and Facebook for predetermined drop dates. 

Will items be restocked?

Most items will never be restocked. But in rare case we might. Follow our social media pages on Instagram and Facebook for any new drop dates or restock information. 

I've added item to cart is it held till purchase?

No, there is no holding items. The first person to successfully add to cart and pay will be allotted that item.